Returns & Exchanges
At Collin Street Bakery, we take immense pride in the quality of our world-famous baked goods. If you are not completely satisfied with your order, we are committed to making it right through a replacement or a refund.
Contact Customer Service
Reach out to our bakery specialists within 30 days of receipt via phone or email to initiate your return or replacement request.
Provide Order Details
Please have your order number and product details ready, along with a brief explanation of the issue to help us improve our quality control.
Quality Assessment
In some cases, we may request a photo of the product or the shipping packaging to better understand the concern and process your claim.
Resolution Delivery
Once your request is approved, we will promptly ship a fresh replacement of your favorite treat or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing